It is REALLY hard to go from strong feelings about where this country has wound up and frustration at the way some folks parrot the talking points on Fox to this softer approach, but I am reminded (yet again) that it’s necessary.
Put another way (my grandmother’s): you catch more flies with honey than with vinegar.
«If you want to change someone’s mind, empathy is just as important as expertise. If you are hostile or defensive or begin with the assumption that the person you are talking to is not also a thinking, feeling human being, persuasion is an unlikely outcome of your interaction.»
Here, Read This 