https://bc.ctvnews.ca/air-canada-s-chatbot-gave-a-b-c-man-the-wrong-information-now-the-airline-has-to-pay-for-the-mistake-1.6769454

«”I find Air Canada did not take reasonable care to ensure its chatbot was accurate,” tribunal member Christopher C. Rivers wrote, awarding $650.88 in damages for negligent misrepresentation.»

Chump change, even with lawyers’ bills included, because the lawyers already work for the company, probably.

Until they lose more than they saved by laying people off (a LOT more), the corporate calculus is still correct. Cheaper to lay people off and use “AI”.