https://www.npr.org/2020/01/17/797355136/amtrak-asks-two-people-in-wheelchairs-to-pay-25-000-for-a-ride

Running Amtrak like an airline:

«”With removal of seats, it can be quite costly,” the agent wrote. “In previous years, the removal of seats from the coach cars incurred fees that Amtrak absorbed … We understand and appreciate your loyalty with Amtrak. Going forward, we cannot continue to absorb these fees. These polices have changed nationwide as of 2019.”»